Refund and Cancellation Policy

1. Trial Period:

Upon signing up and initial verification of the user account, users (along with their registered employees) will be granted a 30-day trial period. This trial period is designed to allow users to explore and evaluate the full range of functionalities offered by Timekeeper App. During this trial period, users will have access to all features and capabilities, but usage will be limited to a maximum of 20 users. This trial period is intended to give users ample opportunity to assess the suitability and effectiveness of Timekeeper App for their specific needs.

2. Contract Submission and Subscription:

Following the trial period, if users are satisfied with Timekeeper App and wish to continue its use, they may request the creation of a contract. Upon approval and verification of the contract, users will be given the opportunity to upgrade their account to their desired subscription plan, as detailed in our pricing. It’s essential to understand that by confirming the contract, users are committing to a 1-year term. Subscription changes are permitted within this contractual period.

3. Renewal/Upgrade of Subscriptions:

To ensure continuous access and usage of the Timekeeper App during the contract period, users are required to renew or upgrade their subscriptions manually. Failure to renew or upgrade the subscription plan within the contract period will result in the discontinuation of access, even if the contract is still in effect.

Users have the option to renew or upgrade their subscription plan within the contract period only. It’s important to note that access to the Timekeeper App will be maintained seamlessly upon successful renewal or upgrade of the subscription plan.

4. Payment Options:

Users have the flexibility to choose from multiple payment options based on their preferences and requirements. These options include:

• Monthly Payment: Users can opt for a monthly payment plan for flexibility.
• 6-Month Payment: Users can choose a 6-month payment plan, which offers a 10% discounted rate compared to the monthly plan.
• 12-Month Payment: Users can select a 12-month payment plan, which includes a 15% discounted rate for long-term commitment.
  These discounted rates for the 6-month and 12-month payment plans provide cost-effective options for users who wish to commit to longer subscription periods.

5. Payment Errors:

While we strive to ensure a seamless and error-free subscription process, we acknowledge that errors may occasionally occur during payment transactions. In the event that a user encounters any issues or errors while attempting to make a subscription payment, we encourage them to reach out to our support team for prompt assistance and resolution. Our dedicated support staff will work diligently to address any payment-related concerns and ensure a smooth subscription process for our users.

6. Exceptions:

While we strive to provide a seamless user experience, there are certain exceptions and conditions that apply to our Timekeeper App:

• Customization and Configuration: Any customization or configuration work undertaken at the user’s request may not be eligible for refunds, unless there is a failure to deliver the agreed-upon customization or configuration as specified.
• Service Interruptions: While we make every effort to ensure uninterrupted access to our services, occasional downtime may occur due to maintenance, upgrades, or unforeseen technical issues. In such cases, refunds will not be provided for the duration of the interruption, but we will work swiftly to restore service as soon as possible.
• Misuse of Service: Refunds will not be provided in cases where our service is misused, such as unauthorized access or violation of our terms of service. Users are responsible for ensuring compliance with our terms of service and acceptable use policies.
• Data Loss: Users are responsible for backing up their data regularly. We are not liable for any data loss or corruption that may occur due to user error, system failures, or other unforeseen circumstances.
• Change in Business Circumstances: We understand that business needs may change over time. However, refunds will not be provided due to changes in business circumstances, such as downsizing or restructuring.

7. Contact Us:

If you have any questions, concerns, or require assistance regarding our refund and cancellation policy, please do not hesitate to contact us. Our dedicated customer support team is available to provide assistance and address any inquiries you may have. You can reach us via email at support@time-keeper.app or by phone at +971 544011723.

Note:

Please be advised that this refund and cancellation policy is specific to Timekeeper App and is subject to change without prior notice. We recommend referring to this page for the most up-to-date information and any revisions or updates to our policy.